Order enquiries

We aim to despatch within 48 hours. Delays may occur if we are out of stock or if there are problems with credit card details. If so we will contact you as soon as possible -please make sure that you include a telephone number or email with your order. If paying by credit card, the charge will not be made to your credit card until the goods are ready for despatch. VAT is payable on despatch charges. If you have any queries concerning an order placed with The Costume Store, please contact us immediately on by telephone on (0044)(0)1273 479727 or by email on enquiries@thecostumestore.co.uk. Our office hours are 9am - 5pm Monday to Friday.

Delivery charges

Parcels are despatched by Royal Mail or courier and charges are as follows:

Royal Mail - standard charge (up to 1kg) £6.50
Royal Mail - small packet charge (up to 200 gm) £3.50
Royal Mail - next day charge (up to 1kg) £10.00
Courier Standard (over 1 kg) £10.00
Courier Next Day (not Saturday) £15.00

If despatch is by courier, please make sure that someone is at the delivery address to sign for the goods.

We reserve the right to adjust the delivery charges to your internet order if the correct amount has not been applied.

Ordering from overseas

Our on line ordering system is set up for UK clients but we do ship all over the world. The range of items (and their weight) is so wide that we need to give specific quotes for overseas ordering. Please click here to download our order form, complete it and fax it to us on 0044 1273 477191 making sure you include a contact telephone number or email address so we can contact you with your shipping charge. We will not proceed with the order until you confirm that you are happy with the total price. VAT is not payable outside the UK, but for EU purchases we need a tax number.

Our returns policy

If, for any reason, you wish to return or exchange your goods, simply telephone us within 48 hours of receipt when we will give you a reference number. We will be happy to make a refund, credit or exchange but only with a valid reference number. Items should be returned unused and in their original packaging. In some cases there may be a restocking charge. Except where goods are faulty, return postage is the responsibility of the client and you should obtain a proof of postage certificate, available from the Post Office.