Order enquiries
If you have any queries concerning an order placed with The Costume Store, please contact us immediately on 01273 479727. Our office hours are 9am - 5pm Monday to Friday.
Order Tracking
Ordering from overseas
Our ordering system is set up for UK clients but we do ship all over the world. The range of items (and their weight) is so wide that we prefer to give specific quotes for overseas ordering. Please order on line (as if you were in the UK) and we will contact you with your shipping charge. We will not proceed with the order until you confirm that you are happy with the total price. VAT is not payable outside the UK, but for EU purchases we need a tax number.
Our returns policy
If, for any reason, you wish to return or exchange your goods, simply telephone us within 48 hours of receipt. We will be happy to make a refund or exchange and only ask that you return items unused and in their original packaging. In some cases there may be a restocking charge. Return postage is the responsibility of the client and you should obtain a proof of postage certificate from the Post Office.